Question 1

I would like to commission Wolff & Galen Immobilientreuhänder GmbH to manage the property. How do I proceed?

Accepted Answer

We would be happy to send you a non-binding offer, tailored to your wishes and requirements. We would be happy to meet you and inspect the property in order to be able to prepare a suitable offer for you.

Question 2

How much does administration cost?

Accepted Answer

As with everything in life, the price depends on your needs. Our management fee depends on the size of the property and the desired services

Question 3

What are matters of ordinary administration?

Accepted Answer

According to § 28 WEG: proper maintenance of the general parts of the property within the meaning of § 3 MRG, such as roof repairs in the event of rainwater ingress, repair of the facade in the event of falling facade parts, repair of broken pipes , etc.

Question 4

What does a property manager do?

Accepted Answer

The area of activity of the real estate manager includes all activities that are necessary and expedient for the management of developed and undeveloped properties and their maintenance, repair, improvement and rehabilitation. This also includes the collection of sums of money and the making of payments related to administrative work. The real estate manager is also authorized to carry out repairs and improvement work on the objects (real estate) managed by him.
The property manager is appointed by the management contract. In addition to the management contract, the WEG (Housing Ownership Act) regulates the legal status of the manager in residential property investments. (according to Immobilien Lexikon Österreich)

Question 5

Do I have to take out household insurance?

Accepted Answer

We strongly recommend household insurance. In the event of water damage, the consequential damage to the building fabric (walls, parquet, etc.) will be compensated by the building insurance, but this does not include your inventory. Your household insurance also covers other risks. Please inquire directly with the insurance company you trust.

Question 6

Is our account manager a certified property manager?

Accepted Answer

In our company, the training and further education of our employees is one of the most important internal topics. Every employee who is responsible for looking after our customers has completed real estate-specific training. Our assistants have at least ONR 43002-1 Property Manager Assistant certification. Our speakers have either completed the certificate for property manager speakers in accordance with ONR 43002-2 or the proficiency test.

Question 7

May I attach a sunshade, satellite dish or similar to the outside of the building?

Accepted Answer

These are so-called rights of disposal of the individual co-owners. The consent of each individual apartment owner is required for the legally effective granting of such rights, such as changes to the outer skin, the attachment of a satellite antenna, or the installation of a shading device outdoors, unless this is already regulated in the apartment ownership contract. The appointed property management may not grant any approval for this.

Question 8

When do I have to register my main residence with the municipality at the latest?

Accepted Answer

1. A registration must be made within three days of moving into the accommodation, a deregistration within three days before or after giving up the accommodation.
2. You will need the following documents to register:- Public documents showing the surnames, first names, surnames before the first marriage, date of birth, place of birth and nationality of the accommodation recipient, e.g. passport and birth certificate;- Accommodation recipients who do not have Austrian citizenship (foreigners): travel document (e.g. passport);- if the previous accommodation changes from the main residence to an "additional residence", a re-registration is required there before registering the new main residence.
3. Please keep in mind that a change of main residence or another residence can also give rise to further notification obligations (e.g. vehicle registration, weapons law documents).

Question 9

Do I get the confirmation for the tax office automatically?

Accepted Answer

If the monthly installment for your housing subsidy loan is prescribed for your residential unit, you can request the annual confirmation for the tax office from the property management and we can send you this confirmation by e-mail. Send mail or post.

Question 10

By when is an annual statement submitted?

Accepted Answer

The billing period for utility bills is from 01.01. until 31.12.
The administration then has until 30.06. of the following year time.

Question 11

What does property management need when there is a change of ownership?

Accepted Answer

So that a change of ownership can be carried out by the property management, it requires the following documents from the customer.- A copy of the certified sales contract- Announcement by which date the change of ownership and thus the assumption of the operating costs must take place (to be signed by both parties)- Contact details of the new owner (telephone number, e-mail address)
The documents can be sent to the property management via email or fax.

Question 12

If there is a change of apartment / terraced house etc. during the year, who bears the costs for the annual statement?

Accepted Answer

The owner or tenant who is in a valid contractual relationship at the time the statement is created will receive the statement. Subsequent payments are also debited or credited to this owner or tenant. However, this only applies if nothing else has been agreed in the contract.

Question 13

How can I set up or cancel a direct debit?

Accepted Answer

The issuing or cancellation of the direct debit must be made in writing.
Please fill out the direct debit authorization completely and send it to AURA Hausverwaltung GmbH (also possible by fax or email).

Question 14

What is the difference between a deposit and a pledge?

Accepted Answer

At the end of the tenancy and the contractual or proper return of the apartment, both the financial contribution and the deposit must be repaid to the tenant. The difference is that the financial contribution is devalued by 1% annually (“Verwohnungen”) and is therefore not paid out in full.

Question 15

Does the landlord have to provide garbage cans?

Accepted Answer

The lessee has the right to be able to use the leased property in accordance with the contract. This also includes being able to dispose of the garbage properly. In Austria, the landlord is obliged to register the households for waste disposal with the municipality and to provide the appropriate waste bins.
In the interests of economic efficiency, the landlord must also ensure that the tenant can dispose of his waste properly in terms of capacity.

Question 16

Do tenants have to separate their garbage?

Accepted Answer

According to the Waste Management Act (AWG 2002), everyone is obliged to separate their waste. If tenants do not comply with this obligation to separate waste, the landlord can issue a warning. In addition, state laws on waste separation apply in the nine federal states.

Question 17

Where do I dispose of rubbish if a rubbish bin is already full?

Accepted Answer

Instead of continuing to fill the garbage can or disposing of garbage with the neighbors, tenants should buy approved garbage bags that correspond to the type of garbage and fill them. Garbage disposal takes away the sacks if they are placed next to the corresponding bins.

Question 18

What to do if neighbors store their rubbish in the stairwell?

Accepted Answer

Individual tenants can demand that their neighbors comply with the house rules. This becomes important, for example, if a tenant keeps their garbage in the stairwell. If this garbage smells bad or even bugs nest, there may even be a deficiency. If the landlord does not remedy the cause, a rent reduction can be claimed. The individual case decides whether and to what extent the rent reduction is justified.