We would be happy to send you a non-binding offer, tailored to your wishes and requirements. We would be happy to meet you and inspect the property in order to be able to prepare a suitable offer for you.

As with everything in life, the price depends on your needs. Our management fee depends on the size of the property and the desired services

According to § 28 WEG: proper maintenance of the general parts of the property within the meaning of § 3 MRG, such as roof repairs in the event of rainwater ingress, repair of the facade in the event of falling facade parts, repair of broken pipes , etc.

The area of activity of the real estate manager includes all activities that are necessary and expedient for the management of developed and undeveloped properties and their maintenance, repair, improvement and rehabilitation. This also includes the collection of sums of money and the making of payments related to administrative work. The real estate manager is also authorized to carry out repairs and improvement work on the objects (real estate) managed by him. The property manager is appointed by the management contract. In addition to the management contract, the WEG (Housing Ownership Act) regulates the legal status of the manager in residential property investments. (according to Immobilien Lexikon Österreich)

We strongly recommend household insurance. In the event of water damage, the consequential damage to the building fabric (walls, parquet, etc.) will be compensated by the building insurance, but this does not include your inventory. Your household insurance also covers other risks. Please inquire directly with the insurance company you trust.

In our company, the training and further education of our employees is one of the most important internal topics. Every employee who is responsible for looking after our customers has completed real estate-specific training. Our assistants have at least ONR 43002-1 Property Manager Assistant certification. Our speakers have either completed the certificate for property manager speakers in accordance with ONR 43002-2 or the proficiency test.

These are so-called rights of disposal of the individual co-owners. The consent of each individual apartment owner is required for the legally effective granting of such rights, such as changes to the outer skin, the attachment of a satellite antenna, or the installation of a shading device outdoors, unless this is already regulated in the apartment ownership contract. The appointed property management may not grant any approval for this.

A registration must be made within three days of moving into the accommodation, a deregistration within three days before or after giving up the accommodation. You will need the following documents to register:- Public documents showing the surnames, first names, surnames before the first marriage, date of birth, place of birth and nationality of the accommodation recipient, e.g. passport and birth certificate;- Accommodation recipients who do not have Austrian citizenship (foreigners): travel document (e.g. passport);- if the previous accommodation changes from the main residence to an "additional residence", a re-registration is required there before registering the new main residence. Please keep in mind that a change of main residence or another residence can also give rise to further notification obligations (e.g. vehicle registration, weapons law documents).

If the monthly installment for your housing subsidy loan is prescribed for your residential unit, you can request the annual confirmation for the tax office from the property management and we can send you this confirmation by e-mail. Send mail or post.

The billing period for utility bills is from 01.01. until 31.12. The administration then has until 30.06. of the following year time.

So that a change of ownership can be carried out by the property management, it requires the following documents from the customer.- A copy of the certified sales contract- Announcement by which date the change of ownership and thus the assumption of the operating costs must take place (to be signed by both parties)- Contact details of the new owner (telephone number, e-mail address) The documents can be sent to the property management via email or fax.

The owner or tenant who is in a valid contractual relationship at the time the statement is created will receive the statement. Subsequent payments are also debited or credited to this owner or tenant. However, this only applies if nothing else has been agreed in the contract.

The issuing or cancellation of the direct debit must be made in writing. Please fill out the direct debit authorization completely and send it to AURA Hausverwaltung GmbH (also possible by fax or email).

At the end of the tenancy and the contractual or proper return of the apartment, both the financial contribution and the deposit must be repaid to the tenant. The difference is that the financial contribution is devalued by 1% annually (“Verwohnungen”) and is therefore not paid out in full.

The lessee has the right to be able to use the leased property in accordance with the contract. This also includes being able to dispose of the garbage properly. In Austria, the landlord is obliged to register the households for waste disposal with the municipality and to provide the appropriate waste bins. In the interests of economic efficiency, the landlord must also ensure that the tenant can dispose of his waste properly in terms of capacity.

According to the Waste Management Act (AWG 2002), everyone is obliged to separate their waste. If tenants do not comply with this obligation to separate waste, the landlord can issue a warning. In addition, state laws on waste separation apply in the nine federal states.

Instead of continuing to fill the garbage can or disposing of garbage with the neighbors, tenants should buy approved garbage bags that correspond to the type of garbage and fill them. Garbage disposal takes away the sacks if they are placed next to the corresponding bins.

Individual tenants can demand that their neighbors comply with the house rules. This becomes important, for example, if a tenant keeps their garbage in the stairwell. If this garbage smells bad or even bugs nest, there may even be a deficiency. If the landlord does not remedy the cause, a rent reduction can be claimed. The individual case decides whether and to what extent the rent reduction is justified.

Operating costs are the costs incurred for an entire property. The operating costs include usage-related expenses, such as water and sewage costs, but also various insurance policies for the house or the fee for the property management. In property, the operating costs are also called "expenses" or "management costs" because, in contrast to the Tenancy Act, they also include expenses for maintenance work, contributions to the reserve, annuity payments or the construction of community facilities.

Operating costs must always be paid to the extent of the advance payment of operating costs and may under no circumstances be withheld. Not even if defects or damage occur or you are not satisfied with the performance of the winter service. In these cases, we always ask you to contact the property management.

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The utility bill will be sent in the following year by June 30 at the latest.

Heating costs are billed in accordance with the Heating Costs Billing Act (HeizKG). Unless otherwise agreed in writing, 65% of the energy costs are to be distributed according to consumption and 35% according to the usable area that can be heated.

The monthly payments must always be made by the 5th of the respective month.

Your housing contributions are broken down into operating costs, allocations to reserves and the statutory sales tax. Based on agreements in the condominium contract, the formation of individual billing groups, such as elevator, garage, etc., can also be provided.

Yes, anyone who is a tenant or owner at the time the utility bill is due must also pay the additional claim or is entitled to the credit. Only the heating costs are billed aliquot.

You are welcome to use our form to report damage in the "House management" section. We will process your damage report as quickly as possible.

As a service-oriented property management company, it is of course important to us that there is good peace in the house. If the rest times are violated, we are happy to send a circular to the person responsible and ask them to be considerate of the other residents. However, the property management can only take on a mediation role in neighborhood matters. If this does not have the desired effect, the only option (depending on the offense) is to contact the police or a lawyer.

No, inventory items are not covered by building insurance. In this regard, please contact your home insurance.

In the case of a secure locking system, a confirmation from the property management must be submitted. You are welcome to use our "Key confirmation" form for this purpose. For more modern locking systems, a copy of the security card is also required. The tenant is only to be given the confirmation if the apartment owner has authorized him to do so. The costs for this are to be borne by the customer.

Another key or cylinder can only be made by the property management. Please let the property management know your key number and the number of keys that are to be duplicated. If another cylinder is to be made, the cylinder number and the length of the cylinder are required. The property management will then issue you with a confirmation with which you can commission any company to manufacture your key/cylinder.

In order to have new keys made, a power of attorney from the property management is required. We would be happy to send them to you on request. The costs must be borne by the tenant himself.

No, damage to furnishings is covered by household insurance. The tenants or owners must take out such a contract themselves.

Once the renovation work has been completed, we will receive an invoice from the commissioned company, which also lists the additional electricity consumption (KWh). In the course of submitting the invoice to the insurance company, we also request the additional electricity consumption. If we do not have your account details (IBAN), please send us a short email with your account details so that we can transfer the money from the building insurance company.

In the event of water damage, please contact the property management immediately. If there is a defect outside our opening hours, we ask you to call our 24-hour emergency telephone service Tel. In the event of a water leak, you should turn off the main water tap immediately. The location of the damage and, if possible, pictures of the damage are always helpful as initial information for quick damage repair.

Please make sure that your drain is always free of leftover food, hair, etc. If you still have a blocked drain, we ask that you contact us. Your administration team will then hire a drain cleaning company who will contact you by phone to clear the clogged drain. If the blockage is not due to misconduct, you will not incur any costs.

Some maintenance and upkeep to be commissioned by the owner. This includes, for example, replacing damaged seals on water fittings, maintaining silicone joints in showers and bathtubs, maintaining sun protection systems (blinds, awnings), regularly checking and cleaning balcony drains and drains, keeping your own areas free of snow in winter ( no general area), etc.

There are many reasons for mold, such as improper ventilation and heating, water damage or construction defects. In order to avoid mold formation, one should pay particular attention to regular airing (for approx. 5 to 10 minutes), especially after showering or cooking, and not placing cupboards, furniture, etc. too close or, if possible, not in front of the radiator. so that the air can circulate sufficiently.

The most common cause is a lack of ventilation in the heating system or stuck thermostatic head valves. Therefore bleed the radiator and wait to see if the radiator gets warm again

If the heating fails, please contact the responsible caretaker. You can usually find how to reach us on the information board in the common stairwell. If the problem cannot be solved in this way, contact the property management by telephone on Tel ....

No, you need household insurance for this.

Basically, the fee for the cable TV is prescribed every six months in January and July and is then to be paid by means of a payment slip, standing order or direct debit. If you want to pay the fees monthly, this can only be done by direct debit for technical reasons. If you wish to do this, we ask you to contact the responsible clerk (it is stated on your prescription).

The due date is the 5th of each calendar month.

There are several options here. The most common reasons are: In principle, the monthly flat rate for operating costs is adjusted to the required extent every year in January. Depending on the current consumption, this can be increased or decreased. Due to your rental agreement, the main rent may be value-secured. When the agreed threshold is reached, this leads to an adjustment of the main rent to the depreciation that has taken place in the meantime.

Normal changes such as painting walls, installing shelves, boxes, or all changes that can be restored to the original state after the end of the contractual relationship do not require approval.

Significant changes require the consent of the landlord. However, each case must be assessed individually. It is best to contact your responsible administration team and describe your plans to them.

In principle, subletting, whether for a fee or free of charge, is contractually excluded.

This is prohibited for building and fire safety reasons! The unauthorized parking of objects such as shoes, cardboard boxes, furniture, plants, bicycles, prams, child car seats, etc. is an administrative offense and can be punished by the authorities.

In general, pets are allowed in the complex if they do not pose a nuisance to your neighbors and there is written approval from the property management. With regard to the behavior of pet owners, it should be noted that pets are not allowed to run free in the facility and must be kept on a leash. Soiling caused by pets must be removed immediately by the pet owner.

We strongly recommend household insurance. In the event of water damage, the consequential damage to the building fabric (walls, parquet, etc.) will be compensated by the building insurance, but this does not include your inventory. Your household insurance also covers other risks. Please inquire directly with the insurance company you trust.

In this case we ask you to check your account. There is a possibility that it was not covered at the time of debit.

The registration form must always be signed by the main tenant.

Heating costs are billed in accordance with the Heating Costs Billing Act (HeizKG). Unless otherwise agreed in writing, 65% of the energy costs are to be distributed according to consumption and 35% according to the usable area that can be heated.

The operating costs are all running costs to manage the property. This includes, for example, house cleaning, winter service, waste disposal, electricity costs in general areas, chimney sweeps, etc.

According to the current legal provisions, the result from the utility bill for the previous year must be borne by the tenant who is the tenant at the time of the statement.

The meter readings will be read in the course of handing over or taking back the apartment in your presence and recorded in a log. The re-registration will then be carried out by the property management.

Identity card - or passport and registration certificate Salary or wage slips for the last three months Confirmation from your current landlord that your rent has been paid (and the sublease agreement for subtenants)

This is a security deposit from the tenant to the landlord to secure any claims, which must be deposited as a savings book or bank guarantee. The usual deposit is 3 months' rent.

If damage was found when the apartment was taken over and repairs were necessary as a result, we have to wait for the invoices from the professionals in order to be able to prepare the deposit statement. We will return the deposit or parts of the deposit immediately after settlement. After the apartment has been taken back, the deposit will be transferred back to an account to be specified by you. Processing will take approximately two weeks, provided there are no deductions from your deposit due to damage to the rental area, lack of maintenance records, etc.

Cancellation is only possible in writing with your personal signature. You can either send us the letter of termination by post or scan it and send it to us by e-mail. Please send the termination letter to your appropriate administration team.

As part of our confirmation to you that we have received the termination of your rental agreement, you will be sent a detailed list of what you need to look out for before moving out. This includes, for example, the maintenance of any gas boiler, light bulbs (light bulbs) in each room, etc.

We will call you in good time to arrange an appointment for handover/return on site. The property will be inspected together with you and a detailed handover protocol will be created using a tablet, in which any defects and the equipment of the rental property will be recorded. In addition, it is noted how many keys are returned and the meter readings are recorded so that the change of registration can be carried out afterwards.

You are very welcome to send us a signed SEPA direct debit mandate with your bank details. As soon as we receive this, the rent will be collected from us every month for the following month. This has the advantage for you that you do not have to have to take care of it yourself and the amounts are paid on time.

With the purchase of a condominium property, in addition to the exclusive right of use, e.g. to your apartment, surgery, car parking space, etc., you also buy a proportionate share of the general parts of the property. Your home ownership does not end at the front door. In addition to the maintenance obligation of your residential property, any abnormalities and damage in the general parts must always be reported to the property management immediately or averted so that the owners are not disadvantaged.

Some maintenance and upkeep to be commissioned by the owner. This includes, for example, replacing damaged seals on water fittings, maintaining silicone joints in showers and bathtubs, maintaining sun protection systems (blinds, awnings), regularly checking and cleaning balcony drains and drains, keeping your own areas free of snow in winter ( no general area), etc.

The utility value appraisal is based on the utility value calculation, which regulates the ratio of the ownership shares of the individual co-owners (apartment owners of the property) to one another. In the utility value report, which is prepared by an expert, the individual residential properties and their accessories are valued with arithmetic shares. The basis for the calculation is the usable area of the residential property. According to the Home Ownership Act, expenses are generally offset according to utility values. However, deviating regulations can be made in the condominium contract.

An annual forecast will be sent to the co-owners at the end of the current year. It includes the maintenance and improvement work that will be necessary in the foreseeable future and the necessary reserve savings. The ongoing management costs for the coming year are also calculated and announced.

Fully completed and signed Management Agreement Power of Attorney fully completed and signed ID copy of all owners (in the case of private individuals) Excerpt from the company register (for companies) Requirement of property manager (when EHL IM is not the property manager) Lease agreement and contact details of the tenant (if the apartment is already rented)

Resolutions are either made as planned at the owners' meeting itself or are sent to the owners by means of a circular procedure (by post or e-mail). The voting forms of the circular resolution must be completed and signed and returned to the property management within a certain period of time (depending on the measure). Every apartment owner has the right to participate in the decisions of the community of owners. This right cannot be excluded contractually either. The property management then evaluates the votes and announces the result by posting it in a clearly visible place in the building. In addition, each individual apartment owner will be informed in writing. The time of the attack in the house is decisive for the relevant objection deadlines specified in the law.

No. As the owner, you are responsible for finding tenants. Of course, we will put you in touch with our brokers, who will be happy to support you in marketing the apartment.

Our service includes: Contact person and interface with your tenant and service providers Creation of leases and processing of terminations Handover and return of your apartment to/from the tenant Commissioning of ÖVE findings (electrical findings) after apartment handover Selection and commissioning of a licensed real estate agent for new rentals by arrangement Preparation of prescriptions and billing Payment transactions and dunning Legal expertise from our own legal department Lawyer assignments by arrangement 24h availability of our employees (service team) in emergencies (0664/6276200) Online access to the administrative documents of the residential property (e.g. rental agreement, open items, statements) Personal advice

Parking spaces can only be included in the management together with an apartment. No sub-management contract can be concluded for individual pitches.

Your housing contributions are broken down into operating costs, allocations to reserves and the statutory sales tax. Based on agreements in the condominium contract, the formation of individual billing groups, such as elevator, garage, etc., can also be provided. In this case, your prescription may show several operating cost and reserve items.

The basis for the due date can be found in the Home Ownership Act WEG 2002 § 32 Paragraph 9. The due date is the 5th of each calendar month.

You are very welcome to send us a signed SEPA direct debit mandate with your bank details. As soon as we receive this, the housing contributions will be collected from us on a monthly basis in the following month. This has the advantage for you that you do not have to have to take care of it yourself and the contributions are paid on time.

It is extremely important to us that every co-owner submits a proper statement of accounts for the previous calendar year by June 30 at the latest.

This information is very relevant to us, as it determines whether the rental income is taxable or not. Small entrepreneurs must be resident in Germany and the turnover from renting and leasing may not exceed EUR 30,000 in a calendar year. Whether the small business regulation applies to you or not can only be answered by your tax advisor.

In the case of personal use of the apartment, there is a special right of termination. The contract can be terminated at the end of the month subject to a three-month notice period. The minimum term is 24 months.

The minimum contract period for apartments is 3 years by law. No rental agreement can be issued below this.

According to § 29 WEG: Most changes to the general parts of the property, such as installing mobile phone antennas, installing a rotary dryer in the garden, installing an elevator, windows that affect the general appearance of the house differ, etc.

The operating costs in apartment buildings are charged according to the usable area. If there is residential property in the building in question, the settlement can also be made according to the land register shares, if this is contractually regulated.

In contrast to units used for residential purposes, the operating costs are charged at 20% VAT, which is why there is a separate prescription and billing.

Every property requires various maintenance measures from time to time, so it is required by law to create a maintenance reserve. All maintenance and repair work in common ownership will be paid from this.

In a large number of properties there is direct billing, billing in the name and on account of the energy supplier (for heating, water/wastewater). In this case, the energy supplier is the sole contractual partner for the areas of meter reading, billing and payment transactions for your heating, cooling and water costs.

If you make an appointment in advance, you are welcome to view the original receipts in our office.

You have a permanently assigned administration team at your disposal. This consists of a real estate manager, an assistant and a property accountant. In addition, you can always contact the responsible team leader. Outside office hours, we have a 24-hour emergency service that is carried out by our own employees.

In the Home Ownership Act (WEG 2002), an owners' meeting is required by law every 2 years. If there are individual agreements (condominium agreement or management agreement), meetings can also take place at shorter intervals. The meetings are documented in minutes and then sent to the owners.

Owners' meetings are very welcome to take place on the premises of Wolff & Galen. We have the most modern air-conditioned offices with modern presentation equipment (beamer, screen, WLAN, etc.). Meetings with up to 100 participants can take place here. The use of our premises is free of charge for the homeowners' association as part of owners' meetings. At the request of condominium communities or for reasons of capacity, we are also happy to organize your meetings in other event rooms (seminar rooms, restaurants, etc.)

When selling an apartment or a parking space, the administration must be informed of the following information about the new owner: Date of handover, name and address of the new owner, contact data such as email address and telephone number.

Your responsible real estate manager visits your property at least 4 times a year and uses a tablet to create quarterly inspection reports. It is very important to us to create a detailed condition report. This report will be made available to you electronically via our customer portal. In practice, the administration team is much more often on site, e.g. to regulate property matters, such as coordinating and controlling cleaning services, maintenance work. Wolff & Galen also has its own field staff to be able to react quickly on site.

Our apartment handovers and returns are carried out on site and documented electronically using a tablet. The respective rental property is inspected together with the tenant and a detailed handover protocol including photo documentation is created. The condition and equipment are recorded in the log. In addition, it is noted how many keys are issued and the meter readings are read so that the changes can then be made to the energy suppliers.

Wolff & Galen has a very strict receivables management. Payment arrears will be reminded every 2 weeks. In the event of unsuccessful reminders, an action for payment and eviction will be brought via a lawyer in coordination with the owner.

This can be customized to suit your needs. Our transfers to you are generally made once a month on the 15th of the month.

This can be customized to suit your needs. You will always receive our monthly statement on the 7th working day of the month. You will receive the annual statement by February 28 of the following year.

Our index run is automated via the property management program. In accordance with the value assurance agreement in the rental agreement, the rents are continuously indexed according to the contractual regulations or legal provisions.

Wolff & Galen offers a 24-hour emergency service telephone. For you, this means that one of our employees is available for you and your tenants around the clock, 365 days a year and can be contacted in emergencies.